Q1:What are our competitiveness?
We are Professional Team,including Sales Department/Customer Service/Logistics Office/Local Return Warehouse,synchronized with the latest fashion trend,taking dedicated handmade craft work as well as an attractive price.
Q2:If i wear size 7 and 1/2,which size should i choose?
Measure the length and width of your feet,and then refer to our Onlymaker size table.If you still can't decide,we advice you choose the larger size,we can provide you insoles shoes pad cushion.
Q3:Can I CUSTOMIZE the shoes?
Yes,you can.please contact us as following:
step1: Choose color/size>Click"New From" below "add to cart">Choose delivery by ships from China (not amazon)
step2: Find your account > Find the order > Click get help with order > Write your requirement
Step3: We will get your emails and reply to you within 24 hours and help handle the issue.
Q4:When can I get RESPONSE after send you an email?
We will reply all the emails sent between 4:00pm--3:00am (PDT time) within 3 hours.Others will be answered within 24 hours (except Sunday)
Q5: When can I RECEIVE my shoes?
Within two weeks if no surprise,faster shipping or an urgent needing is still available.Please contact us.
Q6: What if the shoes DO NOT fit?
We provide local US/DE/UK warehouse return for Exchanges/Refunds.We have a sole protective film for trying.If the shoes are not suitable for you,please don't tear off the film and contact our customer service immediately.We will provide you with one-on-one professional services.Once you tear off the film,it means you confirmed that you accept the shoes and we would not provide any refund or replacement service. Please understand.
NOTICE: Returns are available for the acceptance within 30 days.
- HEEL HEIGHT--15~16CM (5.9~6.3 Inches); Platform height:4~5CM (1.57~1.97 Inches). The Data Slightly Floating Up and Down by Different Size
- PLATFORM PUMPS-- Perfectly matches with dresses,shiny for any occasion; more confidence, ease and elegance; This gorgeous heels are women's must-have!!!
- PLACE ORDER--Handling time(fulfillment by seller only): 5-7 working days; Standard shipping: 7-10 working days. Expedited shipping: 3-5 working days if you need.
- PROTECTIVE FILM--All of our shoes are brand new, if you receive the item with protective film on bottom, please don't worry, it is intended to protect from dirty or damage when you try, you can tear them off as pictured after deciding to keep the shoes.
- CUSTOMER SERVICE-- free exchange and local US/DE return; Man-made and customization is avaliable (e.g change bottom color).